From PIM to Customer, Automated.

Product enrichment, returns triage, support copilots, dynamic pricing, fraud screening — by AI agents that run on your e-commerce stack’s own hardware. Order data, customer data, pricing logic stay yours.

commerce.agent · catalog · on-prem enriching
SKUs
14 220
Enriched today
842
Returns Q
312
Fraud
7
Wool Hat · M
€ 24.90
Lamp Pendant 60
€ 89.00
Cotton Tee · L
€ 19.50
Sneakers · 42
€ 119.00
Bag · Canvas
€ 49.00
Watch · Black
€ 220.00
Auto-publishing 6 listings · CZ + EN + DE
[10:14] enriched 12 listings · 3 languages · [10:18] return triage · 4 wear-and-tear · 1 fraud · [10:22] price alert · competitor delta > 8% · [10:14] enriched 12 listings · 3 languages · [10:18] return triage · 4 wear-and-tear · 1 fraud · [10:22] price alert · competitor delta > 8% ·
10×
Catalog Enrichment
−63%
Returns Handling
+18%
Conversion Lift
100%
Customer Data On-Prem

What AI Agents Do for Retail

Six agents shaped to e-commerce ops, marketplaces, and brick-and-mortar back-office.

Catalog

Product Enrichment

Photo + spec → multi-language listings, SEO copy, attribute extraction, marketplace-ready exports (Sklik, Heureka, Mall, Allegro).

Returns

Returns Triage

Customer reason + photo → classification (defect, wear, fit, fraud) and right disposition. Live in <10s.

Support

Support Copilot

Inbound ticket triaged + draft reply with order + return + delivery context already attached.

Pricing

Dynamic Pricing

Competitor scraping + your margin rules + inventory level → recommended prices. Always within your guardrails.

Fraud

Fraud Screening

Cart anomaly detection: card-not-present patterns, address risk, velocity. Reduces chargebacks.

Marketing

Lifecycle Comms

Personalised abandoned-cart, win-back, replenishment emails & SMS in customer’s language.

Where Merchants Win

Four reference patterns shaped for CZ/SK/AT e-commerce operators.

Daily Enrichment Pipeline

Supplier sends 800 SKUs/day; agent enriches descriptions, generates SEO, publishes to your store + 3 marketplaces by close of business.

10× faster catalog

L1 Support

60% of inbound tickets resolved by AI with order + delivery + returns context. Agents get the hard cases with full backstory.

−63% queue

Live Repricing

Hourly competitor scrape + margin rules → price recommendations within your guardrails. Approval workflow keeps merch in control.

+4.2% gross margin

Chargeback Reduction

Pattern detection on cart velocity, address risk, BIN history. Suspicious orders held for review.

−52% chargebacks

Customer Data Stays Your Customer Data

Open-source LLMs on your hardware. Order history, browsing behaviour, pricing logic — none of it leaks.

Commerce-Native

Connectors for Shopify, Shoptet, Upgates, Magento, custom backends. Bring your own ESP/CDP.

GDPR + PCI Friendly

PII redacted before LLM calls; PCI-DSS scope minimised by architecture.

Multilingual

Czech / Slovak / German / English / Polish out-of-box. Brand voice preserved across languages.

Pilot on One Category.

Pick a category or a marketplace. Two-week deployment on your hardware against your real catalog & orders.